Privacy Policy
Protecting your privacy
We are committed to providing you with the highest levels of customer service. This includes protecting your privacy.
Set out below is information that we are required to communicate to our customers. We recommend that you keep this information for future reference.

About us
Set out below is information that we are required to communicate to our customers. We recommend that you keep this information for future reference.

Your personal information
Personal information held by us may include your name, date of birth, current and previous addresses, telephone or mobile phone number, email address, you passport details, occupation, username or password. We also hold details of your visa status as well as certain details about your personal circumstances.
If you choose not to provide certain personal information (e.g. your date of birth), we may not be able to provide you with the services you require, or the level of service on which we pride ourselves.
Occasionally, you may need to provide personal information about other individuals to us (e.g. about your authorised representatives). If so, we rely on you to inform those individuals that you are providing their personal information to us and to advise them that we can be contacted for further information.

How we collect personal information
We collect personal information in a number of ways, including:

  • Directly from you, for example, when you provide information by phone, in application forms or when you submit your personal details through our websites.
  • From publicly available sources of information;
  • From the organizations identified under ‘When we disclose your personal information’;
  • From our own records.
  • When legally required to do so.

How we use your personal information
Your personal information may be used to:

  • Verify your identity;
  • Assist you to provide you services;
  • Provide the services you require;
  • Administer and manage those services, inform you of ways the services provided to you could be improved;
  • Ain an understanding of your information and communication needs in order for us to provide you with a better service and
  • Maintain and develop our business systems and prectices, including case management system and updating of these systems.

When we disclose your personal information
In addition, we may disclose your personal information to

  • Your authorised representatives or your legal advisers.
  • Our related government agencies.
  • Our professional advisers, including our accountants, auditors and lawyers;
  • Government and regulatory authorities and other organisations, as required or authorised by law and
  • Organisations who manage our business and corporate strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our corporate risk and funding functions (e.g. securitisation).

Help us to ensure we hold accurate information
We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date.
However, the accuracy of that information depends to a large extent on the information you provide. That’s why we recommend that you:

  • Let us know if there are any errors in your personal information and
  • Keep us up-to-date with changes to your personal information such as your name or address. If you are a subscriber to one of our online products or services, you may change your personal details by using the relevant facility on our websites.

How to contact us
If you have any questions in relation to privacy, please contact us on the email given below Monday to Friday,you can write to

NSW Migration lawyers Privacy Statement July 2013
NSW Migration lawyers ABN 47 895 070 427

Migration Lawyers Sydney

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